Refund Policy

RETURNS POLICY

Refund

At ChairsRus, if you are not 100% satisfied with your purchase, we promise to either refund, credit or exchange the cost of your items within 7 days of you receiving the goods.  To complete your return, we require a receipt or proof of purchase.  For us to keep this promise please keep in mind the following terms:

7-Day Money Back Guarantee

If you are unhappy with the product you have purchased you may return the item(s) and are entitled to a full refund minus shipping, handling charges, and insurance costs, from and to ChairsRus within 7 days. Returned items must be in their original packaging and condition, with all accessories, and not be used or altered in any way.

If returned items are not in their full original condition and packaging, including all original wrappings, a restocking fee of 25% will be charged and taken off the refund total.

Please note that all return costs are non-refundable. Therefore, the following fees and charges will not be reimbursed:

Delivery charges from ChairsRus.

Delivery charges to return the product to ChairsRus.

It is the customers' responsibility that all returned items due to change of mind are returned in a safe manner.  ChairsRus will not take any responsibility for lost or damaged goods.  If any such goods are received damaged, a refund will not be issued.

Damaged and Faulty Returns

All items must be opened and checked within 24 hours of receipt, otherwise, we cannot be liable for damage incurred during transit.  If you receive a damaged or faulty item, please notify ChairsRus upon receipt of the goods and follow the correct returns policy as explained above.  We will then issue a return authorization prior to the return of goods, please note unauthorized returns will not and cannot be accepted.  Returned items must be in their original packaging and condition, with all accessories, and not be used or altered in any way.  They must be unmarked and undamaged in any way.

Any damaged or faulty claims or refunds after 7 days of delivery will not be accepted as a refund and be treated as a warranty claim.  In this case, it will be the responsibility of the customer to pay for all return costs.

Custom-Made Product Returns

Customized items cannot be refunded for change of mind. It is the responsibility of the customer to ensure all custom-made orders are 100% appropriate and what they want prior to purchasing.

Cancelling Your Order

If you change your mind and decide that you no longer want to go ahead with your purchase, you can cancel your order before the items are fabricated the factory.  Simply let us know and if your goods have not already been produced, we’ll cancel your order and refund you.  In the event the ordered products are already fabricated or production for the order has already started, refunds are not available.

In either case, all deposits or advanced payments are non-refundable.

Warranty Terms and Conditions

All our goods come with guarantees that cannot be excluded under Australian consumer law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable losses or damages.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

ChairsRus provides a 12 Month Warranty on all products, with exceptions for the following:

Product warranty does not cover: all marble and stone products; normal wear and tear; improper care, maintenance and abnormal use of products; damages caused by placing the product in inappropriate locations, products which have been altered from their original form; minor chips or superficial blemishes; insignificant variations in dimensions, color, natural grain, or finishes.

Customers must provide proof of purchase and may be requested by ChairsRus to provide further information.

The ultimate Warranty Claim decision will be subject to the above.  Products will be repaired or replaced, depending on the situation of the claim and product circumstance.  The claim will be solely at ChairsRus management's discretion. 


To return your product, you should send your product to:

565 Woodville Road, GUILDFORD, NSW, AU 2161